Your Rights as a Client in Colorado

Well Behavioral Health is licensed in Colorado as a Behavioral Health Entity (license 3319-BHE001) and holds an Eating Disorder Treatment and Recovery (EDTR) designation (3319-EDTR001) from the Colorado Behavioral Health Administration. Colorado services are provided by Clinical Therapeutic Support dba Well Behavioral Health.

If you would like any of this information in another language, in large print, read aloud to you, or explained through an interpreter or another accessible format, tell any staff member. We will provide it at no cost to you.

Your individual rights

Every person receiving, seeking, or being evaluated for services from Well Behavioral Health in Colorado has the right to:

  • Participate in all decisions involving your care or treatment.
  • Be informed about whether Well Behavioral Health is participating in teaching programs, and to give informed consent before being included in any clinical trial relating to your care.
  • Refuse any drug, test, procedure, service, or treatment, and be informed of the risks and benefits of that decision.
  • Receive care and treatment free from discrimination on the basis of physical or mental disability, race, ethnicity, socio-economic status, religion, gender expression, gender identity, sex, sexuality, culture, and/or languages spoken — care that recognizes your dignity, cultural values, and religious beliefs, and provides personal privacy to the extent possible during treatment.
  • Be informed of at least the first names and credentials of the personnel providing your services, and to receive their full names and qualifications on request.
  • Receive, on request, an estimate of the average charge before non-emergency care, our general billing procedures, and an itemized bill identifying treatment and services by date.
  • Give informed consent for all treatment and services.
  • Register disputes with Well Behavioral Health and grievances with the Colorado Behavioral Health Administration, and be informed of the procedures for doing so, including contact information.
  • Be free of abuse and neglect.
  • Be free from the improper application of restraints or seclusion.
  • Expect that Well Behavioral Health can meet your identified and reasonably anticipated care, treatment, and service needs.
  • Receive care in accordance with your needs.
  • Have the confidentiality of your records maintained.
  • Receive care in a safe setting.
  • Be notified if a referral is to an entity in which Well Behavioral Health has a direct or indirect financial benefit.
  • Formulate medical and psychiatric advance directives and have Well Behavioral Health comply with them, as applicable and consistent with state statute.

Colorado EDTR Bill of Rights

The following rights apply to every person receiving eating disorder treatment and recovery services from Well Behavioral Health in Colorado. They are provided to each client in both electronic and written form and explained in a language or manner the client can understand. Well Behavioral Health must help you in exercising these rights.

📄 Download The EDTR Bill of Rights

  • MEDICAL EXAMINATION: To request, and have access to, any medical examination, including weigh-ins, without other patients in the room.
  • WEIGHT MONITORING: To remain clothed during weight checks.
    • If clothing is to be removed, you have the right to be provided with alternative clothing. The alternative clothing must cover your body and provide sufficient privacy.
    • To not be required to perform physical exercises during weight checks, unless the professional providing care has sufficient cause to believe that you would be at risk of harm without requiring physical exercise — in which case the professional shall document the concern and need for further investigation in your clinical record.
    • If you are asked to perform any physical exercises, you will be provided a space with sufficient privacy that preserves your dignity to the greatest extent possible.
  • RESTROOMS: You shall not be required to share a single-stall restroom with personnel or another individual while in the act of using the restroom.
  • GENDER IDENTITY: Gender non-conforming and transgender individuals in care receive the same restroom policies as provided to cisgender individuals in care.
  • NON-DISCRIMINATION: Receive care and treatment, in compliance with state statute, that is free from discrimination on the basis of physical or mental disability, race, ethnicity, socio-economic status, religion, gender expression, gender identity, sex, sexuality, culture, and/or languages spoken; that recognizes an individual’s dignity, cultural values and religious beliefs; as well as provides for personal privacy to the extent possible during the course of treatment.
  • DIETARY ETHICS: Well Behavioral Health shall accommodate your personal dietary ethics to the greatest extent possible. Any deviation from your preferred dietary ethics shall be documented in the clinical record and shall only be denied based on clinical need as determined by your interdisciplinary team.
  • YOUR TREATMENT: Receive care in a safe setting, provided by a skilled professional, and be treated humanely. You shall have your treatment tailored to your unique needs and implemented in a trauma-informed and trauma-aware manner. You have the right to be treated fairly, with respect and recognition of your dignity and individuality, by all employees with whom you come into contact. Only staff qualified by education, experience, training, and/or facility policy and procedure may be present for or facilitate weigh-ins, bathroom time, vital sign checks, individual therapy, and group therapy.
  • RELIGION: To continue to practice your religious or spiritual practices, unless a specific practice would impact the health or safety of you or others in care.
  • PHYSICAL ACTIVITY: To have a minimum amount of physical activity per day, as clinically appropriate. You shall not have your bodily movement restricted as a form of punishment.
  • PATIENT REPRESENTATIVE: Within one business day of making a request, you have the right to see and receive the services of a patient representative. You have the right to have assistance filing a complaint or grievance with the facility, the Colorado Department of Public Health and Environment, or the Behavioral Health Administration.

Grievances & Disputes

You may raise a concern, a complaint, or a formal grievance about your care at any time. Doing so will not affect the services you receive.

No Retaliation

Well Behavioral Health does not retaliate against anyone who raises a concern. That includes discharge, reduction in services, or any change in how you are treated. The Colorado Behavioral Health Administration also has a no-tolerance policy toward retaliation.

Your Designated Representative

Well Behavioral Health has designated a representative who is available to assist individuals in care in resolving disputes and grievances. This person can explain your rights, walk you through the process, write down your concern for you, and help you file with an outside agency if you want to.

Alicia Perez, Clinical Director
Office: 110 16th Street, Suite 1400, Denver, CO 80202 (Telehealth)
Phone: 888-961-4709
Email: aperez@wellbh.com
Responsibilities: Receiving and documenting disputes, assisting individuals in care and their representatives through the dispute process, coordinating investigation and response within required timeframes, and providing contact information for external agencies on request.

If Alicia Perez has a conflict of interest in a specific matter, the backup representative handles the dispute:
Dr. Sarah Chipps, Chief Clinical Officer
110 16th Street, Suite 1400, Denver, CO 80202 · 888-961-4709 · schipps@wellbh.com

How to Raise a Concern with Well Behavioral Health

  • Talk to any staff member, your therapist, or the designated representative above. You may raise your concern verbally or in writing — both are accepted.
  • If you raise your concern verbally, the designated representative will write it down for you and give you a copy of what was written.
  • You will receive a response no later than 30 calendar days from the date you submitted your dispute.
  • If you are not satisfied with the response, you may take your concern to any of the agencies below. You may also contact them at any time — before, during, or instead of contacting us.

External Grievance Options

If you are not satisfied with the resolution or wish to file a grievance with external agencies, you may contact:

Agency How to reach them
Colorado Behavioral Health Administration (BHA)
Complaints are confidential and may be filed anonymously.		 Email: CDHS_BHA_complaint@state.co.us
Online: BHA Individual Complaint Form
Phone: 303-866-7191
Colorado Department of Regulatory Agencies (DORA)
For concerns about the conduct of an individually licensed professional.		 Online: dora.colorado.gov/file-complaint
Phone: 303-894-7800
Colorado Department of Public Health and Environment (CDPHE)
Health Facilities Division		 Email: cdphe.hfdintake@state.co.us
Phone: 303-692-2904
Colorado Department of Health Care Policy & Financing (HCPF)
[Include only if WBH bills Colorado Medicaid — delete otherwise]		 Online: hcpf.colorado.gov/county-member-complaints

If you are in crisis

If you are experiencing a mental health, substance use, or emotional crisis, call or text 988, or call Colorado Crisis Services at 1-844-493-8255. Support is free, confidential, and available 24/7.